Decision details

Citizens Advice Woking - Business Plan Update EXE19-012

Decision Maker: Executive

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: Yes


To determine the grant application.


At its meeting on 13 December 2018, the Executive agreed to withhold funding of £38,000 to Citizens Advice Woking due to concern regarding the working relationship between the Council and Citizens Advice Woking.  The Leader of the Council explained that the organisation had been asked to prepare a business plan and to look at ways to improve communication.  The Leader was pleased to report that the approach had been successful and thanked Lorraine Buchanan from Citizens Advice Woking and Louise Strongitharm, Head of Housing, and her team for creating a much better working relationship.  It was noted that the possibility of holding meetings every three months between Citizens Advice Woking, the Portfolio Holder for Housing and the Head of Housing would be explored.  Following a question regarding the time taken to resolve the issue, the Executive was advised that concerns had originally been raised in July 2018 but had not been addressed.


That  (i)    the update be noted; and

          (ii)   the sum of £38,000 ringfenced in the Community Fund for Citizens Advice Woking towards its work during the 2019/20 financial year be released.

Reason:   To further strengthen relationships between Citizens Advice Woking and Woking Borough Council.

Reason Key: It is likely to result in the Council incurring significant expenditure or savings.;

Recommend to Council?: No;


Cllr Azad, Portfolio Holder.
Internal Officers.

Contact: Doug Davern, Democratic Services Officer Email:

Report author: Doug Davern

Publication date: 01/11/2019

Date of decision: 10/10/2019

Decided at meeting: 10/10/2019 - Executive

Effective from: 26/10/2019

Accompanying Documents: