Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
The Committee received a report which set out details of recent complaints to the Local Government & Social Care Ombudsman and the Housing Ombudsman. There had been two adverse findings against the Council, one of maladministration, with no injustice, arising from the Council’s initial approach to the complaint, and the other relating to not handling a complaint in a timely manner. The Committee was advised that the procedural errors identified had been rectified by the Council.
That the position regarding complaints to the Local Government & Social Care Ombudsman and the Housing Ombudsman be noted.
Report author: Peter Bryant
Publication date: 12/11/2019
Date of decision: 19/09/2019
Decided at meeting: 19/09/2019 - Standards and Audit Committee