Issue - meetings

Survey of Leisure Facility Users

Meeting: 26/09/2022 - Overview and Scrutiny Committee (Item 8)

8 Survey of Leisure Facility Users OSC22-041 pdf icon PDF 51 KB

For the Committee to receive the survey results from the Leisure Services Manager.

 

Reporting Person – Steve May

Additional documents:

Minutes:

Steve May, Leisure Services Manager, presented the annual Survey of Leisure Facility users to the Committee. 

It was noted that many complaints arose from the inability to book certain activities online. Steve explained that the provider of the software used by Freedom Leisure in Woking, XN Leisure, was currently developing the software to enable comprehensive online booking. 

Another common source of complaints centred around communication.  It was explained that the telephone system had not been updated since Freedom Leisure had been awarded the contract to manage the Centre.   

RESOLVED 

That the report be noted. 

 


Meeting: 12/09/2022 - Overview and Scrutiny Committee (Item 8.)

8. Survey of Leisure Facility Users OSC22-041 pdf icon PDF 50 KB

For the Committee to receive the survey results from the Leisure Services Manager

 

Reporting Person – Steve May

Additional documents: